Ashlea Medical Practice - Linden House

Written by a patient

It is not always easy to get an appointment, if you are working, or young with children or elderly, who cannot get to the surgery by 8 am to make an appointment. It is very hard trying to ring in the mornings and by the time you get through, all/most of the appointments have gone.

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Written by a patient

Really pleased with the care I was given and the attention to what I was saying

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Written by a patient

I have been a patient for 10 years and can’t fault the doctors and nurses. I have always had good experiences with them, received excellent service and advice and would certainly recommend from that perspective. What I am struggling with is the continuously rude, unhelpful and uninformed receptionist. Each time I ring for an appointment, I am left frustrated and flabbergasted and rarely achieve what I need. I get information that is often wrong, misleading or half the story and she can’t get me off the phone quickly enough. Recent examples include unnecessary hassle when arranging 2 dive medicals. We ended up following two different processes, with two different payment amounts and doctors giving advice that differed from the advice given by reception...all whilst I was made to feel like a 3 year old. Another example is that I just failed to book an out of hours appointment. I held for 10 minutes on the phone this morning, to be then told it wasn’t possible, to then argue about the information leaflet which clearly says that it is possible and can be arranged by calling the surgery as usual...then she agrees after asking a colleague, then she asks me to ring back in the afternoon, just to tell me she can’t do it.... Not acceptable!

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Written by a patient

The staff and service are exceptional; the receptionists are always very friendly and do their best to accommodate your needs. They also have an evening 'hub' so that you can see a doctor after work etc. I feel extremely well looked after, and the doctors I have seen have been extremely kind, patient and thorough. The surgery is clean, modern and parking is right outside. I couldn't recommend this surgery highly enough! I would even go as far as saying that the speed and efficiency that issues are dealt with are comparable to private health....

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For 35 years, I have had excellent care/help and advice. Surgery was efficient compared to others I know of.

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